Our Services

ISW SECURE PAYMENTS SERVICES

SOLUTION SERVICES

Our service offers an end-to-end solution for setting up a fraud and AML detection system customised for you.

We provide:

• Project Management Services: Oversee the project from start to finish.

• Collaborative Workshops: Define the current and target states of your fraud prevention setup.

• Service Build and Deployment: Create and launch your tailored solution.

• Technical Environment Setup: Establish the necessary technical settings for your system.

• Software Installation and Configuration: Ensure the software is up and running smoothly.

• Fraud and AML Rule Implementation: Collaboratively develop and implement fraud detection rules and patterns.

• System Testing: Rigorous testing to ensure system reliability.

• Integration and Acceptance Support: Assist in system integration testing, user acceptance testing, and non-functional testing.

 ONGOING RULES & MAINTENANCE

As the fraud landscape evolves, so too must your fraud prevention methods. ISW Secure Payments Service collaborates with you to update message types, rules, or machine learning callouts to adapt to new threats and evolving business needs.

ENHANCING SECURE PAYMENTS WITH AI

In a world of rapidly changing threats, future-proof your fraud detection and AML efforts with advanced machine learning and automated model generation.

Our cognitive computing approach offers a new paradigm in fraud fighting—offering lower false positives, faster scalability, and enhanced control and transparency.

Comprehensive Training Courses

·       Modeler Course: This foundational course trains students to create rules using diverse profiling tools. The focus is on simulation and AI capabilities within ISW Secure Payments Service to ensure the accuracy of models and extend your counter-fraud capabilities.

·       Advanced Modeler Course: Building upon the Modeler Course, this advanced training explores how to use Python for external model leverage and how to create models that can be imported into ISW Secure Payments Service. This helps uncover subtle fraud patterns, improving your detection rate while reducing false positives.

ONGOING SUPPORT AND AUSTRALIA-BASED HELP DESK

Our cost-effective, Australia-based help desk is available during your business hours, offering two channels for support:

• Online Customer Portal: A digital channel for raising and tracking support tickets.

• Centralised Service Desk: A dedicated phone line for immediate assistance.

We manage all aspects of the ISW Secure Payments Service application, including:

• Defect and change management

• Support ticket handling with your chosen cloud vendor

• Infrastructure and Operating System integration

• Network links, including VPN Access

• Virtual server management up to the Operating System hosted in the cloud

• Coordination with your in-house help desk and incident management

Our standard support pack is designed around providing the core Service Operation and Transition services to a incorporate IBM Safer Payments into a customer’s ICT infrastructure.  Services are delivered remotely from our Network Operations Centre and include:

• Incident Management

• Service Request Management

• Change Management

• Release Management