Home / Solutions / Modern Workplace / Microsoft365 / OfficeExpert TrueDEM
OfficeExpert True-DEM
Digital Experience Optimisation for Microsoft 365 that changes everything.
Break through the complexities of improving true digital experiences. Transform Your hidden data into actionable insights from the end-user perspective, regardless of where they work.
Improve the Microsoft 365 User Experience for Your Employees.
End-to-end network performance, device performance, call quality, and cloud service availability information to enable organizations with complete visibility over their M365 environment and drive an optimised digital experience.
Monitoring from End-User Perspective
Full visibility into the true digital experience for Microsoft 365.
Providing an end-to-end viewpoint, OfficeExpert TrueDEM collects telemetry data in real-time from the endpoint devices so you can identify, troubleshoot, and remediate problems before they negatively affect your employee’s productivity.
Proactively Identify Digital Experience Issues
OfficeExpert TrueDEM digital experience optimisation (DXO) shines a light on all aspects of the digital journey, no matter where employees are working.
Using smart agents reporting from each device endpoint, the telemetry data provides the details needed to pinpoint issues, make informed decisions and optimise the experience.
Data-Driven Decisions to Improve Digital Experience
OfficeExpert TrueDEM enables IT operations with comprehensive data analytics that they need for full, end-to-end assessments and root-cause analysis.
Using a single pane-of-glass for integrated data analytics your IT operations group can pinpoint the area of responsibility accurately and quickly.
VoIP Call Quality Troubleshooting.
Spotlight users with poor call quality and leverage accurate telemetry data to find the cause.
Improve troubleshooting time from hours to minutes
All performance data at your fingertips
Analytics performed by a single resource
Unparalleled Value for OrganiSations Relying on Microsoft 365 & Teams
Accelerate ROI for Microsoft 365
Faster call quality troubleshooting for Microsoft Teams Voice
Proactive remediation for legacy hardware upgrades
Reduce the number of Teams calls rated as Poor Quality
Improve adoption for Microsoft Teams Voice
Identify network routing anomalies
Case Study
Financial Services
See how this U.S. Fortune 100 company transformed Microsoft Teams call quality troubleshooting and reduced their analysis time from 12-hours to just 15-minutes per issue.
2022 Pulse Survey Report | Common Issues with Microsoft Teams Performance.
IT Departments Face Big Challenges in Providing a Great Digital Experience for Their Employees.
-
![Office Expert Performance of M365 Service]()
Performance of M365 Service
-
![Office Expert Performance of Teams Service]()
Performance of Teams Service
-
![Office Expert Actionable User Data]()
Actionable User Data
-
![Office Expert Infrastructure Performance Insights]()
Infrastructure Performance Insights
-
![Office Expert ISP Performance Insights]()
ISP Performance Insights
-
![Office Expert Call Quality Performance Overall]()
Call Quality Performance Overall
-
![Office Expert Call Quality Performance by User]()
Call Quality Performance by User
Prioritise the user experience.
OfficeExpert Endpoint Performance Monitoring (EPM) is a game-changer.
Receive precise insight into every endpoint and detailed decision intelligence to quickly resolve call quality and user experience issues.
Achieve superior and reliable Microsoft Teams user experience for your organisation and keep your business productive everywhere and at all times.
Seamless Remote Worker Experience.
In today’s ‘Work-from-Anywhere’ environment there are critical blind spots where IT operations need visibility. OfficeExpert spotlights all end-to-end segments to identify what chokepoints are impacting performance.
USE CASE: desktop, laptop & pc devices that Are Too Old and Slow.
Users will experience poor performance with Microsoft Teams voice / video calls if they are using slow, older computers and devices with minimum memory installed. The standard Microsoft monitoring tools do not provide the information needed to identify the root cause for bad Teams call quality from underperforming hardware.
OfficeExpert EPM monitors endpoint performance, however, and the solution will quickly spotlight slow, overloaded computers to alert IT admins about necessary upgrades.
ISW Capability
PARTNERSHIP
panagenda are one of our chief technology partners and provide software to power our Microsoft monitoring & analytics solutions.
ISW is panagenda’s largest reseller of panagenda software in the APAC region and have qualified experts across all solutions.
further capabilities
Other capabilities in the OfficeExpert suite include M365 Service Performance Transparency, Collaboration Trends Analytics & Licensing Optimisation through Proactive License Management.
Contact ISW to find out more!
EPM: a secure & compliant SaaS Solution
OfficeExpert EPM is architected for enterprise customers. The solution can manage over the standard timeframe of Microsoft 365 usage analytics including call quality metrics and endpoint performance data.
All data elements and usage metrics gathered by OfficeExpert EPM are anonymised and encrypted at rest and during transmission, an is only accessible through a secure login controlled with different RBAC allowances.